Who we are
Pipistrelles SARL – Our website address is: https://pipistrelles.com/
Personal data we collect:
Purchases
We hold a record of all your previous purchases in addition to your email, shipping & billing addresses.
We use cookies to:
- Track products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:
- Send you information about your order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Payments
We accept payments through PayPlug. When processing payments, some of your data will be passed to PayPlug, including information required to process or support the payment, such as the purchase total and billing information.
Please see PayPlug Privacy Policy for more details.
Note: We never receive or hold any of your credit card numbers. They are encrypted and passed directly to our credit card payment provider.
Other Cookies
By visiting our website you consent to our use of cookies to provide you with the best possible user experience. When you first visit our site we will set some temporary cookies, these cookies allow our shopping cart and online shop to function. These cookies can be removed by clearing the cookie cache in your web browser. Some web browsers will clear these temporary cookies automatically after a predetermined period of time.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments or have made a purchase, you can request an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact us:
If you have any questions or need any assistance or clarification with our privacy policy, please get in touch: hello@pipistrelles.com
