Terms and Conditions

These are the contact details of the company under which the online boutique operates:

Title – Pipistrelles SAS referred to as The Seller in Legal Disclaimer

This website is edited and provided by Pipistrelles SAS with a capital of 10 000 Euro.
Head office: 50 boulevard des Neiges, 13008 Marseille – France
Registered at the Trade and Companies Register of Marseille under the number 901 096 735

Intra-Community VAT N°: FR30901096735
Siret N°: 901 096 735 00013
APE Code: 4791B
Publishing director: Charlotte Malfait
Contact: hello@pipistrelles.com
Phone number: +33 6 10 75 06 70

The Seller is a brand registered in the National Institute of Industrial Property. The entire website is an exclusive property of The Seller. No reproduction or representation can be done without a preceding written consent from The Seller. Despite the careful work done for the realisation of this website and its regular update, occasional errors might occur in certain provided information and/or presented documents. Unfortunately The Seller cannot guarantee the exactitude, the precision or the completeness of available information on the website and therefore under no circumstances will the editor be held responsible for any errors. If you do notice any errors, please bring it to our attention via our contact form and we will then make sure to make the appropriate changes. The Seller reserves the right to correct the content at any moment, without prior warning.

These Terms are the only conditions that are applicable to the use of this website and they replace all other conditions, except with the express, prior written agreement of the Vendor. These Terms are important for both You and us as they have been designed to create a legally binding agreement between us, protecting your rights as a valued customer and our rights as a business.

You agree that, by placing your order, You unreservedly accept these Terms, having read them. You agree that:

  1. You may only use the website to make legitimate enquiries or orders.
  2. You will not make any speculative, false or fraudulent orders. If we are reasonably of the opinion that such an order has been made, we shall be entitled to cancel the order and inform the relevant authorities.
  3. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to us and acknowledge that we may use these details to contact You in the event that this should prove necessary .
  4. If You do not give us all of the information that we need, we may not be able to complete your order. By placing an order through the website, You warrant that You are at least 18 years old and are legally capable of entering into binding contracts.

The items we offer on this website are only available in the countries which are added to a available shipping method.

To place an order, You will be required to follow the shopping process to submit the order. After this, You will receive an e-mail from us acknowledging that we have received your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to You by sending You an e-mail that confirms that the product has been dispatched (the “Shipment Confirmation”). The contract for the purchase of a product between us (Contract) will only be formed when we send You the Shipment Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation.

All orders for products are subject to availability and in this regard, in the event of products are no longer in stock, we will refund any monies that You might have paid.

Subject to availability, and unless there are any exceptional circumstances, we will endeavor to fulfill your order for product(s) listed in the Order Confirmation by the delivery date set out in the Order Confirmation or, if no estimated delivery date is specified, within 15 days of the date of the Order confirmation. Reasons for delay could include:
Unforeseen circumstances; or Delivery area; If for some reason we are unable to deliver on this date we will inform you of this situation and give you the option to continue with the purchase with a new delivery date or alternatively canceling the order and reimbursing you with the full amount paid

The Products will be at your risk from the time of delivery. Ownership of the products will only pass to You when we receive full payment of all sums due in respect of the products, including delivery charges, or upon delivery whichever is the later.

The prices displayed on our website include VAT for all EU countries but exclude delivery costs, which will be added to the total amount when the delivery address is provided at the ckeckout. We reserve the right to change price and availability information without notice. Other than as previously explained, changes will not affect orders in respect of which we have already sent an Order Confirmation. Once You have finished shopping all the items You wish to purchase are added to your basket. Your next step will be to go through the checkout process and make payment. To do this:

  1. Click the “Shopping bag” button at the top of the page.
  2. Click on the “Checkout” button.
  3. Fill-in or check your contact details, the details of your order, the delivery address and the invoicing address.
  4. Enter the details of your credit card.
  5. Click on “Order Now”

Will be refunded in full, including a refund of the delivery charges and any reasonable costs incurred by You in returning the item. Please notice that if your refund is not in full (full order) we will not refund your original shipping costs. We will always refund any money using the method used to make payment.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or in our licensors. You are permitted to use this material only as expressly authorized by us or our licensors. This does not prevent You using this website to the extent necessary to make a copy of any order or Contract details.

These Terms and any document expressly referred to in them represent the entire agreement between You and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between You and us, whether oral or in writing. Both You and us acknowledge that, in entering into this Contract, neither You nor us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between You and us prior to such Contract except as expressly stated in these Terms. Neither You nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms.

We have the right to revise and amend these Terms from time to time. You will be subject to the policies, Terms in force at the time that You order products from us, unless any change to those policies, Terms or Privacy Statement is required to be made by law or governmental authority (in which case it will apply to orders previously placed by You).